Data layer integration to retrieve and push the information from MYSQL to salesforce
The client had been struggling to get a complete customer 360 view into salesforce CRM, related to their existing products, contracts and service history. They needed this data in order to accurately forecast sales and better understand their customer's needs. The client relied on an old, outdated Backoffice platform to manage/track customer information and provide customer support. Despite their best efforts, they were unable to provide customers with the highest level of service. Having conducted a detailed analysis of the options available, they chose CloudCentric Infotech, a trusted salesforce partner company to transform their business and get the most out of the salesforce platform. After an initial assessment, the team determined that the data was spread across multiple siloed systems, making it difficult to bring together a cohesive view of the customer. The consultant team of CloudCentric proposed that they will develop an automated process that would integrate these mul